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Customer Relationship Management
Customer Relationship Management (CRM)
applications are the business software that enables
customer-facing business processes such as lead generation and
cross-sell (marketing), opportunity management, forecasting
and quoting (sales), customer support and repair (service),
collaborative channel management (partner channel management
and e-Commerce), customer data analytics, and customer data
management.
CRM offers the opportunity to develop, maintain, and leverage
a consistent, accurate and timely set of customer,product, and
service information across the customer-facing marketing,
sales, service, support, and productd evelopment units of the
enterprise. Its ability to directly increase corporate
revenues explains its main stream popularity. Indeed,
enterprises implementing CRM can, and if necessary in real
time, quantify their investment in CRM in terms of increased
revenue, lower costs, enhanced customer
satisfaction/retention, new business development and improved
profitability.
Our technology practices focused on solutions like SAP,
Oracle, Siebel and Clarify enable us to provide best-of-breed
application development services for rapid and precise CRM
implementation. Combine this with our experience in
understanding industry verticals and customer care processes,
and you have the ideal partner to deliver the elusive ROI on
your CRM investments. At Miracle, we are committed to
delivering Customer Relationship Management solutions that
yield sustainable, positive and quantifiable business results
very rapidly.
Miracle is a leading IT services provider in implementing end
to end CRM solutions. We have over 600 man years of CRM
deployment experience. We have implemented over 30 high impact
CRM initiatives across a number of functional areas and
industry verticals. Internally the CRM practice group of
Miracle is organized into application groups which provide
focused Siebel, Clarify CRM solutions. All these application
groups provides consulting services during pre-implementation,
implementation and post implementation phases of a typical
Siebel / Clarify project life cycle. These services are
focused around Miracle's experience and understanding of the
overall CRM architecture
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