Miracle Software Systems :: Siebel Practice

Siebel Practice

Our Siebel expertise lies in implementing and deploying Siebel products like sales, marketing, service call centers and industry verticals in stand alone as well as integrated environments. We provide a complete lifecycle solution to support your Siebel initiatives. Our services cover every phase of your implementation.

Miracle has participated in over 30 high impact CRM initiatives across a number of functional areas. We are a global BASE partner with Siebel worldwide and in the process of becoming an ACE partnership along with industry wise business alignment partner.
Our CRM program was primarily organized around delivering the multi lingual, multi region global CRM implementation to our client. The project was executed within the agreed schedule despite the aggressive timelines and the dynamics of a multi-vendor setup in the system.

Miracle offered the following CRM solutions, which were aligned with our client’s business objectives.

Lead management system: We deployed a Siebel eDealer application which eased our client’s efforts to register, qualify, distribute, and track individual potential customer leads to closure. We devised the system to gather information from diverse sources and translate it into potential leads.
Fleet management system: Corporate and fleet customers account for a huge chunk of our client’s business. This system greatly simplified our client’s mammoth fleet operations, employed to service the corporate and fleet accounts.
Call centre application: The global CRM solutions call center functionality rationalizes and unifies the customer care requirements across various functional units such as customer assistance, dealer assistance, technical assistance, roadside assistance etc .
Marketing automation: We helped our client make informed business decisions by providing a multi-dimensional view of all marketing initiatives. The diminishing gap between forecasted sales and actual sales increased the credibility of the sales force.
Relationship Management: Integrating the entire dealer network with the main CRM framework helps our client handle business critical relationships effectively.

Post implementation, the entire system was upgraded to a higher version of Siebel to leverage the new functionalities available in that version. We ensured minimal operational interference to all on-going processes during the entire migration process.

Miracle supports the implemented CRM system for the entire organization. The maintenance & support scope delivered by our teams located globally using global delivery model, provide both critical application support and regular enhancement of the core solution, making the system more feature rich from business & technical perspectives. Our support services capture valuable customer experience, which offers powerful insights to key-drivers of a business’ success