Overview

Miracle has, in the past, developed a model of integrating its technology and product expertise, customer interaction skills and technical troubleshooting and support processes.

Miracle’s enthusiastic, committed, innovative team of experienced and value-driven professionals works closely with each customer to help design, develop, and implement process solutions to meet their specific needs.

Miracle has a proven track record of servicing small, mid-size and large ‘Fortune 500’ clients with wide spectrum of services.

Key features our support model include:

• Bridge the process and procedural gaps between applications development, technical support, and operational areas for application implementation control and support services.
• Production processing, including off hours support.
• Works with applications development, application customers, Computer Operations and IT management to develop processes for identifying and/or correcting problem situations.

Solutions & Services:

Our process assures shortened cycle times, better quality, higher return on investment and better responsiveness to customer needs.

Support model flexibly accommodate for offshore activities at any phase that determines significant savings on staff, equipment and technology. It works like an extension of your office to an offshore location in India.

Miracle’s Support Model

Support Duration

24 hours X 7 Days a week

24 hours X 5 Days a week

16 hours X 5 Days a week

12 hours X 5 Days a week

08 hours X 5 Days a week

Engagement Model

On Site/ Off Shore Team Model