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Unified Communications and Collaboration Solution for People Productivity:

One of the features of today's global economy is the increasing importance of horizontal, collaborative relationships between employees, customers and business partners. The ability to communicate and collaborate with people inside and outside the business is becoming a key business differentiator.

This ability depends, of course, on an organization’s IT and communications strategy, and this is the main driver for Unified Communications and Collaboration, or UCC. What is UCC? It describes a way to combine today's complex mix of different communication and collaboration technologies into a single strategy that simplifies the user experience, promotes collaboration between key stakeholders in an organization, and provides a more controllable, valuable and cost-effective communications environment.

Used effectively, UCC can add value to a range of core business processes and help organizations improve operational efficiency, and the bottom line. To understand why, we first have to examine today's communication and collaboration environment.

Unified Communications and Collaboration is designed to overcome a number of challenges facing all large organizations today. These are just a few:
  • Increasing complexity:

    • Communication channels are increasing in number and in sophistication. Business depends on email, mobile calls, instant messaging and SMS as well as traditional fixed line, postal and fax communications. This increases the pressure on organizations and their users who have to manage these channels and technologies.
  • The need to respond instantly:

    • We now expect instant access and responses to every communication activity: we have this expectation of the people we work with, and they in turn expect the same from us. We're losing the ability to effectively manage an increasingly complex mix of real-time communication activities. This increases the burden on employees and often has a negative effect on our personal lives, too.
  • Reduced productivity:

    • The pressure to respond immediately to the latest text, email or phone call has a significant impact on productivity. Employees are often left with little choice but to drop what they're doing and take the call, read the email or reply to the text. With no way to prioritise communications, and with increasing complexity overall, users are distracted from their core activities.
  • Increasing communication costs:

    • A common response to this complex communications environment is to rely on mobile devices for almost all communication activities - even when people are in the office. It's simpler, but mobile communication tends to be more expensive and is often divorced from an organization’s existing investment in communication networks.

  • Compliance:

    • With multiple, multiplying communication channels, organizations face an enormous challenge in tracking, storing, retrieving and distributing the content of all their communication activities. With a complex infrastructure and complex communication activities, compliance is significantly more difficult.
Bringing it all together with UCC

Unified Communications and Collaboration aims to help organizations to reap the benefits of today's sophisticated, multi-functional communications technology without having to deal with the complexity. The goal is to provide a single multimedia application suite that works seamlessly with enterprise applications, in order to support real-time and 'right-time' business processes.

Key features of UCC are the ability to manage voice and data across a single, converged network; the convergence of wide-area, local-area and remote access networks; the ability to manage security regardless of the device or channel being used; and presence technology, which ensures that a user's availability is automatically updated to facilitate easier contact
Business Benefits

Unified communications and collaboration can help reduce cost and complexity, save money and drive operational efficiencies across the enterprise while helping to increase employee productivity, enterprise flexibility and customer services. Communications and collaboration convergence can also provide a flexible foundation for new, leading-edge applications and services

  • Facilitates improved business processes through converged, collaborative and intelligent communications applications virtually anytime and anywhere

  • Helps to reduce capital and operating expenses, improve productivity and enhance the customer experience

  • Helps enable a smooth transition to an on demand, flexible environment with less risk through experienced professionals and trusted partners

  • Help provide a common view of all customer interactions for improved customer service

  • Help increase personnel productivity and operational efficiency through better access to information

  • Help reduce operational costs and improve infrastructure.Help improve the ability to scale for the future and react to dynamic changes in business

  • Help improve the ability to scale for the future and react to dynamic changes in business

  • Help ease management and accelerate cost recovery

IBM and Lotus® products made the solution Possible and successful with the following products

  • Websphere Portals

  • Lotus Domino

  • Lotus Sametime

  • Quickr


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